Job Description

Work from ANYWHERE!

Joy Virtual Consulting is hiring Customer Support Professionals to work from home and to be the primary link between our client's customers, both current and potential.

If you are someone who can resolve customer issues, complaints, and inquiries with a strong sense of communication-all while keeping customer satisfaction at the forefront of your decision-making- we urge you to apply while this opportunity is available.

Requirements

Customer Support Professional Responsibilities

• Manage inbound calls with efficiency and empathy
  
• Follow conversation prompts and scripts during different situations
  
• Identify customer needs
  
• Build sustainable rapport and engage with customers by going the extra mile
  
• Meet or exceed personal/team qualitative targets
  

Customer Support Professional Requirements

• Strong verbal communication skills plus active listening skills
  
• Empathetic customer focus, flexibility to manage many different situations
  
• Ability to multi-task, set priorities, and manage time effectively
  
• High school diploma
  

Benefits

• Flexible work hours to suit your lifestyle
  
• Opportunity to advance and grow within the organization
  

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