Job Title: Language IVR Testing Specialist (Russian Cantonese and Mandarin)
Location: Remote US
Candidates : 1 for Russian and 1 for Mandarin and Cantonese together
Job Summary:
We are seeking a highly skilled and detailoriented Language IVR Testing Specialist to join our team. This role focuses on testing and validating Interactive Voice Response (IVR) systems across multiple languages specifically Russian Cantonese and Mandarin. The ideal candidate will have experience with IVR testing strong test design and execution skills and proficiency with testing tools like ALM. Experience with Twilio or general IVR systems is required. Strong collaboration and interpersonal skills are essential for working closely with crossfunctional teams and delivering clear concise reports.
Key Responsibilities:
Conduct IVR testing in Russian Cantonese and Mandarin ensuring accuracy usability and functionality in all target languages.
Design and execute test plans and cases for IVR systems focusing on languagespecific nuances and user experience.
Analyze and report testing outcomes identifying issues and working with relevant teams to resolve them promptly.
Collaborate with stakeholders to refine and improve IVR test cases and user flows.
Use testing tools like ALM for tracking and managing testing activities ensuring comprehensive test coverage and documentation.
Work with Twilio or other IVR platforms to integrate and test voice interactions in target languages.
Coordinate with QA development and product teams to maintain highquality standards in IVR functionality and user experience.
Qualifications:
Proficiency in Cantonese and Mandarin for testing and validation purposes.
Good to have Strong background in IVR testing with experience in test design execution and reporting.
Good to have Familiarity with IVR platforms including Twilio or equivalent IVR technology
Proficient in testing tools such as ALM (Application Lifecycle Management).
Excellent collaboration and interpersonal skills with a proven ability to work effectively in crossfunctional teams.
Detailoriented with strong analytical and problemsolving skills.
Bachelors degree in computer science Linguistics or a related field (preferred but not required)
specifically Russian,Cantonese,strong test design and execution skills,Cantonese,and Mandarin,ensuring accuracy,usability,development,with experience in test design,execution,and reporting. Good to have -Familiarity with IVR platforms,including Twilio,Linguistics,or a related field (preferred but not required)
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