Job Description

Roles and Responsibilities

• Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
• Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
• Communicate clearly how to accomplish user tasks rather than how to use the user interface.
• Through research and hands-on learning, become an expert on our products and methodologies.
• Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
• Interview subject matter experts to learn how product features work and understand their benefits to users.
• Experiment with software to learn how it functions from an end-user point of view.

The Contract Technical Writer should have the following skills:

• 8+ years working on software documentation projects
• Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS
• Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
• Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
• User-centric thinker who can anticipate the reader's concerns and questions about the product.
• Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
• Basic graphics skills (Powerpoint).
• Experience documenting APIs a plus.
• Experience writing documentation for translation and optimizing documentation projects for translation a plus.
• Experience with Jira and Confluence a plus.
• Experience with digital adoption platforms such as WalkMe a plus
• Familiarity with the Telecom industry a plus

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